Integration Documents Failing Due to Blocked Master Files

Master files refer to Client, Vendor and Product records. These are usually captured on Navision Dynamics NAVand exported to Chase where documents are processed against themNot true, exported when approved and if approvals not enabled, exported when Account Classification has been filled in with a value that allows it to be exported. However, there may be instances where the Client, Vendor or Product is blocked on Navision.
Possible error messages received from the integration regarding blocked master files are listed below.

1. Customer ####### is blocked
2. Vendor ####### is blocked
3. Product ####### is blocked

*Response when customer is blocked in Navision. *This can be combined into a single cause and resolution.

Please note that the Customer specified on the document is currently blocked on Navision. Please ensure that the details are correct on the Customer card and request your master file clerk to approve and unblock the customer on Navision. Be more specific, check the "Blocked" field and make sure it's set to ….
Once approved and unblocked, please update the status on the document in Chase for it to export again. Be more specific on steps to be taken to rectify
Please advise once the document has successfully exported, or if further assistance is required here.
Regards


Response when vendor is blocked in Navision.

Please note that the Vendor specified on the document is currently blocked on Navision. Please ensure that the details are correct on the Vendor card and request your master file clerk to approve and unblock the vendor on Navision.
Once approved and unblocked, please update the status on the document in Chase for it to export again.
Please advise once the document has successfully exported, or if further assistance is required here.
Regards

Response when product is blocked in Navision.

Please note that the Product specified on the document is currently blocked on Navision. Please ensure that the details are correct on the Product and related Customer card and request your master file clerk to approve and unblock both the customer and product on Navision.
Once approved and unblocked, please update the status on the document in Chase for it to export again.
Please advise once the document has successfully exported, or if further assistance is required here.